Terms and conditions

1. The Agreement
1.1 This Contract is established between you, the vehicle lessee, and Not Onlyvans (“we” or “us”), and delineates the conditions under which you are permitted to lease one or more vehicles (“the vehicle”) from us. Specifics about each leased vehicle are typically noted on the Rental Contract, however, this Contract governs all vehicle leases you undertake with us, regardless of whether they are expressly mentioned in the Rental Contract.
1.2 Should you be an individual acting on behalf of a corporation, business, or other entity (“Entity”), you assure us that you possess the necessary authority to lease a vehicle on the entity’s behalf. You commit, both personally and for the Entity, that both you and the Entity will assume full responsibility for all obligations set forth in this Contract. This indicates that you must acknowledge personal accountability for the obligations under this Contract in every situation.
1.3 These terms and conditions are applicable to any vehicle lease from us. The terms remain effective after the lease has concluded or the Contract has been terminated.
1.4 If you frequently arrange vehicle leases with us, be aware that these terms and conditions may be modified periodically. Should there be any modifications or adjustments to the terms and conditions, the updated terms will be included with your Rental Contract. It is important to understand that by signing the Rental Contract, you accept the terms attached to it. We therefore urge you to review the terms meticulously each time you lease a vehicle from us.
2. Rental Duration
2.1 The initial duration of the rental during which you are permitted to use the vehicle (the “rental period”) will be specified in the Rental Agreement. Reservations for rental periods longer than 28 days will not be accepted without our explicit consent.
2.2 You may extend the rental period with our consent (which we will confirm upon agreement). We reserve the right to deny any extension for any reason. To extend the rental period beyond 30 days from the commencement date, additional charges may apply, and we may require that you secure extra or alternative insurance coverage.
2.3 If we have approved a long-term rental exceeding 28 days, you will likely need to secure your own comprehensive insurance for the vehicle. We may ask for proof of such insurance, which must meet our approval criteria.
2.4 If the contract is revised for administrative reasons, you will still be bound by the terms of the original rental agreement.
Price and Payment
3.1 All rental charges listed in the Rental Agreement must be paid to us in full in advance, unless credit terms have been established (available solely to trade customers at our discretion and subject to specified conditions).
3.2 You are responsible for paying all associated costs, charges, and expenses, including:
any rental charges for the use of the vehicle as stipulated in the Rental Agreement or as specified by us;
charges for replacing fuel if the vehicle is returned with less fuel than at the start of the rental—our fuel prices are available upon request;
charges for any supplemental or additional insurance (if available and agreed upon);
a per-mile charge if a mileage limit is set and exceeded;
fees for permission to take the vehicle abroad;
all parking and traffic fines and costs as detailed later;
cleaning costs, if we need to clean the vehicle after its return;
a daily rental charge if we cannot rent the vehicle due to it needing repairs or having been stolen, up to a maximum of 28 days;
all costs for repairing or replacing the vehicle if it is damaged, lost, or stolen, irrespective of fault, unless covered by the insurance policy discussed below.
3.3 Even if insurance covers any loss, damage, or theft, you will still be liable to pay the first £1000 of any related costs or damages as this represents our insurance excess.
3.4 Interest will accrue on late payments at a rate of 5% above the current HSBC Bank plc base rate.
3.5 All prices we quote are exclusive of VAT unless otherwise stated.
3.6 If you are a business and we extend credit for payment of rental charges, please note that we reserve the right to revoke credit at any time for any reason and to demand immediate full payment, even for ongoing rentals. If standard credit terms are applicable, we will issue an invoice on the last day of the month, payable within 7 days. We reserve the right to cancel the rental and reclaim the vehicle if payment is not made as required.
4. Security Deposit
4.1 We will require a security deposit (“deposit”) from you at or before the start of the rental period, which may be obtained by pre-authorizing or directly charging a sum from your credit or debit card. We reserve the right to deny any reservation if we are unable to secure a security deposit. Additionally, we may alter the amount of the deposit required at any point up to the beginning of the booking.
4.2 At any time, we may apply any outstanding amounts you owe us against the deposit. We will return the remaining deposit to you at the end of your rental period, deducting any amounts we reasonably determine are owed to us.
4.3 The sum we deduct will reflect a reasonable estimation of the costs for repairs, damages, fuel, or other applicable charges. If we reasonably believe the total costs will surpass the deposit amount, we reserve the right to retain the full deposit until the final costs are confirmed.
4.4 If the amount retained exceeds our initial estimate for the costs and damages you are responsible for, we will refund the excess to you once the liable costs and damages are fully determined.
4.5 Please be aware that you are responsible for any owed amounts exceeding the deposit; the deposit does not limit or cap your financial liability to us.
5. Restrictions and Conditions
5.1 You must adhere to all restrictions and obligations stated below regarding your use of the vehicle.
5.2 You agree to keep the vehicle solely in your possession, ensuring it is always adequately protected, secured, and legally parked. Note that you will be liable for all losses resulting from your negligent or deliberate failure to secure the vehicle, unless covered by insurance.
5.3 You are prohibited from using the vehicle:
i. For hire or reward;
ii. For transporting passengers or goods for hire or reward;
iii. For any unlawful purposes or in contravention of any law, order, or regulation concerning the vehicle or its use;
iv. To propel or tow any other vehicle or trailer;
v. For racing, pacemaking, reliability trials, speed testing, or driving tuition;
vi. To carry more passengers or baggage than the manufacturer recommends (refer to the user manual or contact our office for maximum capacity details);
vii. To carry passengers, goods, or baggage that exceed the maximum payload or the individual axle weight threshold (refer to the user manual or contact our office for details).
5.4 Only you, the hirer, or a nominated driver approved by us and listed on the Rental Agreement, may drive the vehicle.
5.5 No one may drive the vehicle if they:
i. Have been disqualified from driving for any reason in the last 5 years;
ii. Have accumulated six or more endorsement points on their driving license in the last 5 years;
iii. Have been convicted in the last five years of:
a) Failing to stop and report an accident;
b) Careless driving (more than once);
c) Dangerous or reckless driving;
d) Driving under the influence of alcohol or drugs;
e) Driving without insurance;
iv. Do not hold a valid and appropriate driving license for the vehicle, including an HGV license where necessary;
v. Are under 23 years of age or over 70 years of age.
5.6 The vehicle must not be used in any way that could invalidate the applicable insurance policy.
5.7 The vehicle cannot be used outside of England, Scotland, or Wales without our express written permission (additional charges may apply). Note that taking the vehicle outside of the European Union, Switzerland, Norway, Iceland, and Croatia requires additional insurance arranged by us and is subject to an extra premium paid by you.
5.8 You are not permitted to conduct any repairs on the vehicle without our express prior approval.
6. Your Responsibilities and Liability
6.1 You are required to take proper care of the vehicle while it is under your control, and you will be liable for any damages or theft that occur during this time, unless covered by an applicable insurance policy (note that you will still be responsible for any insurance excess).
6.2 It is your responsibility to ensure that oil and water levels, as well as tyre pressures, are maintained adequately throughout the rental period.
6.3 You must ensure the vehicle is locked and secure at all times, using any fitted or supplied security devices correctly.
6.4 You agree to return the vehicle to the location from which it was collected within the normal operating hours of Not Onlyvans. Upon return, we will inspect the vehicle’s condition.
6.5 If you are negligent, insurance may not cover any resulting losses. For instance, if the vehicle is stolen after you leave it unlocked, or if it is left unattended with the keys in the ignition, you will be responsible for all related losses.
6.6 You must use the correct type of fuel for the vehicle, and you will be liable for any damage caused by using incorrect fuel.
6.7 You are liable for any damage resulting from collisions with overhead or overhanging objects, and you are also accountable for collisions with low-level objects.
6.8 You must immediately notify us if any defects, service requirements, or damages become apparent.
6.9 You are responsible for all maintenance, service, and repair charges, including recovery costs during the rental period, if these charges are due to your
negligence. We reserve the right to impose these charges once it is reasonably established that the issues were caused by your negligence.
6.10 For long-term hires exceeding 30 days, you are responsible for ensuring the vehicle is properly maintained, including conducting daily checks of levels, tyres, and lights.
7. Penalty Charge Notices etc.
7.1 You are responsible for all penalty charges, toll fees, congestion charges, or other charges that may be levied on the driver of the vehicle but issued to us as the vehicle’s owner. An administration fee will be applied for each charge we receive that is your responsibility. You will be liable for both the administration fee and the full amount of any fines or charges payable.
8. Our Responsibilities and Liability
8.1 We agree that the vehicle you have hired a) will broadly match its description and specification or the description and specification agreed with you (but we cannot guarantee given makes or models of vehicles); b) will be of reasonable quality; c) will be fit to drive; and d) that we will have the legal right to rent it to you all other express or implied warranties are excluded to the extent permitted by law. 8.2 Please note that we will be liable for any death or personal injury which arises due to our negligence or negligent breach of this contract. 8.3 We will not under any circumstances be liable to you for indirect or consequential losses such as lost profit, lost bargain, lost damages or loss of anticipated savings. 8.4 If you are a business our liability to you will be limited to the fees, charges and costs paid to us under this Agreement (except if the liability is subject to clause 8.2 in which case we will be liable in full).
9. Insurance and Accidents
9.1 Unless you opt to provide your own insurance (with our prior written consent), the vehicle will be covered by our insurance policy during the rental period. For rentals exceeding 28 days, you must obtain your own insurance.
9.2 You will not be liable to us for any loss, damage, or theft if it is covered by the insurance policy and the compensation has been successfully recovered by us. However, you will be liable for an insurance policy excess of £1000 and for any loss that falls under an insurance exclusion or limitation.
9.3 A copy of the insurance policy and a summary of its terms, exclusions, and limitations can be provided upon request. A summary of cover is also displayed in our office.
9.4 Additional exclusions apply.
9.5 The vehicle will remain on hire for damage, loss of use, or if stolen until the issue is resolved. This also applies to COI insurance
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10. IntheEventofanAccident
10.1 If an accident occurs, you must:
i. Immediately report the accident to us;
ii. Obtain names, addresses, images, and vehicle details of all parties involved;
iii. Gather names and addresses of witnesses;
iv. Avoid admitting liability or guilt;
v. Notify the police immediately if the guilt of another party is determined or if there are injuries;
vi. Ensure the vehicle is not abandoned and is adequately safeguarded and secured;
vii. Provide us with a detailed written report and a diagram of the accident.
10.2 Following an accident, you are required to immediately pay the insurance excess as stated in the rental agreement, regardless of fault.
11. Termination
11.1 We may terminate this agreement immediately if we reasonably believe that: i. you are or may become insolvent;
ii. you will not be able to pay your debts as they fall due;
iii. you have committed a serious breach of this agreement (or a series of minor breaches which together amount to a serious breach).
11.2 In the event of termination under clause 11.1, we will notify you immediately, and you will be required to return the vehicle to us. If you fail to return the vehicle, we reserve the right to repossess the vehicle.
12. ReferralsandSubcontracting
12.1 If you have been referred to us by another vehicle rental business, please note that these terms will apply to your rental and not the terms of the other business. 12.2 You agree that we may transfer your booking for a vehicle rental to a third party for any reason, provided that the third party can offer you a broadly similar vehicle during the agreed rental period and is not located more than 5 miles from our office. You accept that our responsibility for the booking ceases once we refer you to another business, and your rental agreement will be with that other business, not with us.
13. DataProtection
13.1 We may share information about you with companies in our group and our partners to help us fulfill our obligations. This includes contact details and information about services provided to you.
13.2 Our vehicles may include a GPS tracking device, which we may monitor to ensure compliance with this agreement. In the event of theft, GPS data may be used by us, our insurers, and law enforcement agencies.
13.3 We may use your information for our marketing purposes.
13.4 Your statutory rights under the Data Protection Acts of 1984 and 1998 are not affected.
13.5 We may disclose your data if we sell our business, provided the buyer complies with the Data Protection Act.
13.6 We will use your personal details to check credit reference agencies and may share your data to verify your identity, credit score, or other details to prevent fraud. 13.7 By entering into this rental agreement, you consent to us processing and storing your personal information related to this agreement. If you violate the terms of this agreement, we may share your information with credit reference agencies, debt collectors, the police, or other relevant organizations.
13.8 We may also disclose your information to permitted third parties, such as your solicitors, our group members, our professional advisers, and as legally required. 13.9 You are responsible for any data stored in the vehicle’s satellite navigation or infotainment system during your use, and you must erase this data before returning the vehicle. Failure to do so may allow subsequent users to access your information.
14. OtherMiscellaneousTerms
14.1 You affirm that you possess the authority to enter into this agreement.
14.2 We will not be held liable for any delays or failures in fulfilling any of our obligations under this agreement if such delays or failures are caused by events beyond our reasonable control, including severe weather, natural disasters, strikes, governmental actions, terrorism, war, and civil unrest.
14.3 Both parties agree that the terms of this agreement are fair and reasonable. Should any provision of these terms be found invalid by a competent court, but could be made valid through modification, such provision shall apply with necessary modifications to ensure its validity. If any terms are found invalid, the remaining terms shall continue in full force and effect.
14.4 This agreement is governed by the laws of England and Wales, and both parties agree to submit to the exclusive jurisdiction of the English courts.
14.5 If we fail to act on a breach of these terms by you, it does not waive our right to act on any subsequent breach.
14.6 Notices under this agreement, except for a notice of termination from you or a booking rejection, may be served by letter, fax, email, or through a designated area of our website. Termination notices from you must be sent via registered post to our registered office or by email, and are only effective upon our acknowledgment. Booking rejections must be made via text or email to the specified contact details.
15. PartiesandCommencement
This Agreement is entered between the Owner (referred to as “us”, “we”, or “owner”, including successors and assigns) and the Hirer (referred to as “the Hirer” or “you”). The agreement takes effect from the date the Owner signs it. If there are multiple hirers or the hirer is a partnership, liability shall be joint and several. Notices given to any one hirer or partner are considered valid for all.
16. Deliveries
The purchase orders we place are divisible. Each delivery under these orders: i. Shall be considered as arising from a separate contract;
ii. Will be invoiced separately, and each invoice must be paid in full according to the payment terms specified, regardless of any issues with other deliveries or instalments.